Endress+Hauser Gammapilot FMG50 - 8.3 SmartBlue Operation Errors

Diagnostics and troubleshooting Gammapilot FMG50
84 Endress+Hauser
Fault Possible causes Solution
Pulse rate too high with empty
vessel
Activity too high Attenuate radiation, e.g. by mounting
a steel plate in front of the source
container; or replace radiation source
External radiation sources present
(e.g. from gammagraphy)
Shield off if possible; repeat
calibration without external radiation
source
Pulse rate too high with full
vessel
External radiation sources present
(e.g. from gammagraphy)
Shield off if possible; repeat
calibration without external radiation
source
8.3 Error - SmartBlue operation
Error Possible cause Remedy
Login via SmartBlue not
possible
No Bluetooth
connection
Enable Bluetooth function on smartphone or tablet
Bluetooth function of sensor disabled, perform
recovery sequence
HistoROM missing Attach HistoROM
The device is already
connected with
another smartphone/
tablet
Only one point-to-point connection is established
between a sensor and a smartphone or tablet
Device is being put into
operation for the first
time
Enter initial password (device serial number) and
change. Pay attention to lower/upper case when
entering the serial number.
Device is visible in the live list
but cannot be accessed via
SmartBlue
Android end device Is the location function permitted for the app, was it
approved the first time?
GPS or positioning function must be activated for
certain Android versions in conjunction with
Bluetooth
Activate GPS - close the app fully and restart - enable
the positioning function for the app
Device is visible in the live list
but cannot be accessed via
SmartBlue
Apple end device Log in as standard
Enter user name "admin"
Enter initial password (device serial number), paying
attention to lower/upper case
Device cannot be operated via
SmartBlue
Incorrect password
entered
Enter correct password
Password forgotten Contact Endress+Hauser Service.
The sensor
temperature is too
high
If the ambient temperature results in an elevated
sensor temperature of >60 °C (140 °F), Bluetooth
communication may be disabled.
Shield the device, isolate it and cool it down if
necessary.
TAG in SmartBlue and HART
do not match
System-related The device ID (TAG) is transferred to the live list via
Bluetooth® to facilitate device identification. The tag
is abbreviated in the middle since the HART tag can
be up to 32 characters long but Bluetooth® can only
use 29 characters as the device name.