SS500/SS2000 Analyzer
B–22 4900002285 rev. B 3-25-20
Service Contact
For Technical Service in your area, refer to our website for the list of local
sales channels (https://www.spectrasensors.com/contact).
Before contacting Technical Service
Before contacting Technical Services, prepare the following information to send
with your inquiry:
• Analyzer serial number (SN)
• Diagnostic downloads using the procedures provided in the
associated firmware manual or using AMS100 software from
SpectraSensors
• Contact information
• Description of the problem or questions
Access to the information above will greatly expedite our response to your
technical request.
Service repair order
If returning the unit is required, obtain a Service Repair Order (SRO) Number
from Customer Service before returning the analyzer to the factory. Your
service representative can determine whether the analyzer can be serviced on
site or should be returned to the factory. All returns should be shipped to:
11027 Arrow Rte.
Rancho Cucamonga, CA 91730-4866
United States of America
1-909-948-4100
Table B-1 Potential instrument problems and solutions (Continued)
Symptom Response
Reading goes to full scale If 4-20 mA Alarm Action is set to 1,
look on display for a fault message (see
“To change parameters in Mode 2
or Mode 3” in the Firmware Manual for
this analyzer).
Gas concentration may be greater than
or equal to full scale value. Perform val-
idation using Mode 7 or “Validating
the Analyzer” in the Firmware Man-
ual.
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