BA02191C SS2100 H
2
S TDLAS Gas Analyzer
Endress+Hauser B-25
Service
For Service, refer to our website for the list of local sales channels in your area
(https://www.endress.com/contact).
Service Repair Order
If returning the unit is required, obtain a Service Repair Order (SRO)
Number from Customer Service before returning the analyzer to the factory.
Your service representative can determine whether the analyzer can be
serviced on site or should be returned to the factory. All returns should be
shipped to:
Endress+Hauser
11027 Arrow Rte.
Rancho Cucamonga, CA 91730-4866
United States of America
1-909-948-4100
Renewity Returns
Returns can also be made inside the USA through the Renewity system. From
a computer, navigate to http://www.us.endress.com/return and complete the
online form.
Before contacting Service
Before contacting Service, prepare the following information to send with your
inquiry:
• Analyzer serial number (SN)
• Diagnostic downloads using the procedures provided in the
associated Description of Device Parameters or using AMS100
software from Endress+Hauser
• Contact information
• Description of the problem or questions
Access to the information above will greatly expedite our response to your
technical request.
Packing
Endress+Hauser analyzer systems and auxiliary equipment are shipped from
the factory in appropriate packaging. Depending on the size and weight, the
packaging may consist of a cardboard-skinned container or a wooden crate. All
inlets and vents are capped and protected when packaged for shipment.
If the equipment is to be shipped or stored for any length of time, it should be
packed in the original packaging when shipped when shipped from the factory.
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