Enterasys SecureStack C2 C2G124-48P - Page 28

Getting Help
1-8 Introduction
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmodeswitches,rebootingtheunit,andsoforth)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,andsoforth)
•Networkloadand
framesizeatthetime oftrouble(ifknown)
•Thedevicehistory(forexample,haveyoureturnedthedevicebefore,isthisa
recurringproblem,andsoforth)
•AnypreviousReturnMaterialAuthorization(RMA)numbers