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Chapter 6 Troubleshooting
6
The customer display does not appear
Does not appear on the customer display
Text is garbled
The cash drawer does not open
Cause Solution and reference
The customer display is not connected. Check the connection between the customer display and the cable.
DIP switch 2-2 on the printer is OFF. Set DIP switch 2-2 on the printer to ON.
See
"Setting the DIP Switches" on page 55.
"Selection of interface using the cus-
tomer display" in the software settings is
not correct.
Configure the setting to "All interfaces that can be used".
See
"Software Settings" on page 60.
The printer driver and application set-
tings are not correct.
Check the printer driver and application settings.
Cause Solution and reference
The transmission speed is not correct. Set the display's transmission speed to 19200bps.
Cause Solution and reference
The cash drawer is not connected. Check the connection between the cash drawer and the cable.
The cash drawer specifications and
drawer port specifications are not cor-
rect.
Use the TM-H6000V Utility to check operation.
At this time, check the pin number of the signal.
Set the pin number for opening the printer as indicated in the drawer specifi-
cations.
See
"Required specifications of cash drawer" on page 37.
The printer driver and application set-
tings are not correct.
Check the printer driver and application settings.
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