Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use the Epson printing app to check the connection status for the smart device and the printer.
Examples of Epson printing apps
Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
1.
On the smart device, start the Epson printing application.
2.
Check that the printer name is displayed in the application.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏ Printer is not selected.
❏ Communication error.
Check the following if a connection has not been established.
❏
e
printer is not recognized over a network connection
“Cannot connect to a Network” on page 173
Check the following if a connection has been established.
❏ e printer is recognized, but scanning cannot be performed.
“Cannot Print Even ough a Connection has been Established (iOS)” on page 164
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
173
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