Error Code
607
Problem Solving
15
021-520
021-521
021-522
[Cause] An error occurred while connecting to the EP system via the
Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
Check the following for BB-Direct configuration:
z
EP proxy server setting
If the error still is not resolved after checking the above settings,
there may be a network failure or the DNS server failure. Consult
your system administrator. If the network works normally but
the error still is not resolved, contact our Customer Support
Center.
021-523
[Cause] An error occurred while communicating with the EP server.
[Remedy] Enable the SOAP port, switch off the machine power, make sure
that the touch screen is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer
Support Center.
021-524
021-525
021-526
021-527
021-528
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
021-529
[Cause] The machine attempted to upgrade the software of EP system
via the Internet, but the latest software version is already
installed.
[Remedy] Contact our Customer Support Center.
021-530
021-531
[Cause] An error occurred while connecting to EP system via the
Internet.
[Remedy] Wait for a while, and then execute the operation again. If the
error still is not resolved, contact our Customer Support Center.
021-532
021-533
021-534
021-535
[Cause] The machine attempted to upgrade the software of EP system
via the Internet, but the software upgrade failed.
[Remedy] Contact our Customer Support Center.
021-536
[Cause] The latest software version is not installed.
[Remedy] Reboot the machine and update the software to the latest
version. (The machine automatically reboots again.) Then,
execute the operation again.
021-538
[Cause] The software upgrade was canceled since the machine was in
use at the reserved time.
[Remedy] Check with your system administrators. If the system
administrators have not reserved the update, contact our
Customer Support Center.
Error Code
Cause and Remedy