Machine Trouble
457
Problem Solving
15
Documents are
often jammed.
Is an A5 document loaded
in landscape
orientation( ) on the
document feeder when
[Mixed SizeOriginals] is set
to [On]?
Load the A5 document in portrait
orientation ( ).
An edge of
thedocument
isfolded.
Is the document curled? Flatten the curl and load the document
again.
Cannot copy
incolor.
Is [Output Color] set
to[Black & White]?
Set [Output Color] to [Color].
z
Refer to "Copy" > "Copy" > "Output Color
(Selecting the Color for Copying)" in the User
Guide.
Is a message displayed on
the touch screen prompting
you to replace the toner
cartridge?
Replace the toner cartridge of the color
indicated in the message.
z
Refer to "Replacing Toner Cartridge" (P.80).
Is a message displayed on
the touch screen prompting
you to replace the drum
cartridge?
The drum cartridge needs to be replaced.
Contact our Customer Support Center.
Cannot staple
properly
Is staple jam occurred in
the staple cartridge?
Remove the staple jammed in
thecartridge.
z
Refer to "Stapler Faults" (P.626).
Is the print driver set
correctly?
Check the [Staple] setting in [Print Setup]
in the print driver when you send a print
job from the computer.
Symptom Cause Remedy
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