Problem Solving
468
Problem Solving
15
Trouble during Printing
This section describes how to resolve print problems.
Unable to Print
If you cannot print a document, identify the symptom in the following table to performthe
remedy.
Symptom Cause Remedy
Data remains in
the printer icon.
The machine is not
powered on.
Switch the main power and power on.
The network cable is
disconnected from the
computer.
Connect the network cable to the
computer.
The network cable is
disconnected from the
machine.
Connect the network cable to the
machine.
z
Refer to "Interface Cables" (P.21).
The print mode is [Off-line]
on the machine.
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to
[Offline], select [On-line].
An error occurred in the
machine.
Check the error details and take an
appropriate action.
The IP address or SMB
network path is not
correctly set.
Set the correct IP address or SMB network
path.
z
Refer to "Printer Environment Settings"
(P.335).
The network between the
computer and machine is
abnormal.
Check with your network administrator.
The port is not enabled. Enable the port.
z
Refer to "Port Settings" (P.194) and "Loading
Paper" (P.66).
The hard disk space of the
machine is insufficient.
Delete unnecessary data such as stored
documents (Charge Print, Private Charge
Print, and Secure Print) in folders to
increase free space.
The machine is connected
to multiple computers.
Wait for a while, and then try printing
again.
Non sensical
characters
(symbols) are
printed in large
numbers.
A printer driver provided by
other company is used.
Use the appropriate printer driver. Check
the property screen of the printer driver to
confirm that your machine’s name is
displayed for the driver name on the
[Advanced] tab.
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