Error Message Cause Action
Document Jam
The document was not inserted
or fed correctly, or the
document scanned from the
ADF was too long.
Remove the jammed paper from the ADF unit.
Clear any debris or scraps of paper from the ADF
unit paper path.
Press .
DR Mode in Use
(Except New Zealand)
The machine is set to
Distinctive Ring mode. You
cannot change the Receive
Mode from Manual to another
mode.
Set Distinctive Ring to Off.
Drum !
The corona wire on the drum
cartridge must be cleaned.
Clean the corona wire on the drum cartridge.
See Related Information: Clean the Corona Wire.
If the problem continues, replace the drum
cartridge with a new one.
The drum cartridge or the toner
cartridge and drum cartridge
assembly is not installed
correctly.
Remove the drum cartridge, remove the toner
cartridge from the drum cartridge, and put the
toner cartridge back into the drum cartridge.
Reinstall the drum cartridge in the machine.
FaxAbility On
(For New Zealand)
The machine is set to Faxability
mode. You can not change the
Receive Mode from Manual to
another mode.
Set FaxAbility to Off.
Jam 2-sided
The paper is jammed in the 2-
sided tray or inside the back
cover.
Remove the 2-sided tray and open the back cover
to pull out all jammed paper.
Jam Inside
The paper is jammed inside the
machine.
Open the front cover, remove the toner cartridge
and drum cartridge assembly, and pull out all
jammed paper. Close the front cover.
Jam MP Tray
The paper is jammed in the MP
tray.
Remove all jammed paper from in and around the
MP tray. Press Retry.
Jam Rear
The paper is jammed in the
back of the machine.
Open the fusing unit cover and remove all
jammed paper. Close the fusing unit cover.
Jam Tray 1
Jam Tray 2
Jam Tray 3
The paper is jammed in the
indicated paper tray.
Pull out the paper tray and remove all jammed
paper as shown in the animation on the LCD.
Limit Exceeded
The print limit set in Secure
Function Lock 3.0 was reached.
Call your administrator to check your Secure
Function Lock Settings.
Media Type Mismatch
The media type specified in the
printer driver differs from the
paper type specified in the
machine's menu.
Load the correct type of paper in the tray
indicated on the LCD, and then select the correct
media type in the Paper Type setting on the
machine.
No Drum Unit
The drum cartridge is not
installed correctly.
Reinstall the toner cartridge and drum cartridge
assembly.
No HUB Support
A USB hub device is connected
to the USB direct interface.
Disconnect the USB hub device from the USB
direct interface.
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