Difficulties Suggestions
Cannot receive
a fax.
Make sure the machine is in the correct Receive Mode. This is determined by the external devices
and telephone subscriber services you have on the same line as the Fuji Xerox machine.
• If you have a dedicated fax line and want your Fuji Xerox machine to automatically answer all
incoming faxes, you should select Fax only mode.
• If your Fuji Xerox machine shares a line with an external answering machine, you should select
the External TAD mode. In External TAD mode, your Fuji Xerox machine will receive incoming
faxes automatically and voice callers will be able to leave a message on your answering
machine.
• If your Fuji Xerox machine shares a line with other telephones and you want it to automatically
answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Fuji
Xerox machine will receive faxes automatically and produce a pseudo/double-ring to alert you to
answer voice calls.
• If you do not want your Fuji Xerox machine to answer any incoming faxes automatically, you
should select the Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your Fuji Xerox
machine answers. To test this, lower the Ring Delay setting:
• If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay to one ring.
• If the Receive Mode is set to External TAD, reduce the number of rings programmed on your
answering machine to two.
• If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
• If you received the test fax successfully, your machine is operating correctly. Remember to reset
your Ring Delay or answering machine setting back to your original setting. If receiving
problems recur after resetting the Ring Delay, then a person, device, or subscriber service is
answering the fax call before the machine has a chance to answer.
• If you were not able to receive the fax, then another device or subscriber service may be
interfering with your fax reception or there may be a problem with your fax line.
If you are using a telephone answering machine (External TAD mode) on the same line as the Fuji
Xerox machine, make sure your answering machine is set up correctly.
1. Set your answering machine to answer in one or two rings.
2. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Remote Activation Code for people sending manual
faxes. For example: “After the beep, leave a message or press *51 (*91 for New Zealand)
and Start to send a fax.”
3. Set your answering machine to answer calls.
4. Set your Fuji Xerox machine’s Receive Mode to External TAD.
Make sure your Fuji Xerox machine’s Fax Detect feature is turned On. Fax Detect is a feature that
allows you to receive a fax even if you answered the call on an external or extension telephone.
If you often get transmission errors due to possible interference on the telephone line or if you are
using a VoIP system, try changing the Compatibility setting to Basic(for VoIP).
Contact your administrator to check your Secure Function Lock Settings.
Sending Faxes
Difficulties
Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the
telephone wall socket and the LINE socket of the machine. If you subscribe to DSL or
VoIP services, contact your service provider for connection instructions.
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock Settings.
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