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6.3 Troubleshooting
NO
YES
NO
Did you fan the documents before
loading them on the Hopper?
Fan the documents before
loading. (*2)
Symptom 9
Paper jams and feeding errors occur frequently.
YES
Is the Pick roller or Separation roller
clean?
Clean the Pick and Separation
roller. (*4)
NO
YES
Continued on the next page
Are the consumables (Pad/Pick roller/
Separation roller/Brake roller㧕
attached correctly?
YES
NO
Attach the consumables
correctly (*3)
Is the Pick roller or Separation roller
worn out?
Replace the worn out Pick
and Separation roller.
(*5)
NO
YES
Are their any debris in the transport
path?
Remove all debris from the
transport path.
NO
YES
Do the documents satisfy the con-
ditions described under the "Pre-
cautions" in "7.2 Document Paper
Quality"?
Use documents that satisfy
the requirements. (*1)
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