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6.4 Before Contacting a Service Provider
6
SOLVING COMMON PROBLEMS
■ Error Descriptions
Problem at the time of PC connection.
Document feeding trouble
Imaging quality trouble
Others
Items to check Findings
OS (Windows) type
Displayed error message
Interface (example) SCSI interface
Interface controller (example) Adaptec SCSI Card 2940Au
Items to check Findings
Document type
Main purpose of use
Last cleaning date
Last consumable replacement date
Operator panel status at trouble
Items to check Findings
Type and version of scanner driver
Interface controller (example) Adaptec SCSI Card 2940Au
OS (Windows) type
Application software (example) ScanAll21, Acrobat
Items to check Findings
Can you send both the original document and the
generated image by E-mail or fax?
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