LAN for Remote Support (RMT Port)
When the network connection for the remote support needs to be separated from the company
LAN, use the RMT ports to connect to the remote support center via a different network.
Service for AIS Connect was discontinued in December 2022.
■
AIS Connect Function
● Overview of the AIS Connect Function
Figure 95 Overview of the AIS Connect Function
ETERNUS DX
Encrypted
Diagnosis
M
onitoring
AIS Connect
server
Remote support center
Demilitarized zone
(DMZ)
Customer network
Internet
Customer
L
AN
[Encrypted]
Access firewall
H
TTPS tunnel
Firewall
Firewall
The diagram above describes the overview of the AIS Connect function. The left-hand side repre-
sents the customer and the right-hand side represents the service provider. The connection set-up
initiative is always from the customer side based on regular AIS Connect agent contacts (Simple
Object Access Protocol (SOAP) messages) with the AIS Connect server that can be reached via the
Internet.
AIS Connect agent requests to the AIS Connect server can be handled directly and immediately.
AIS Connect server requests to the AIS Connect agent (remote access) cannot be sent until the
next contact has been set up. If remote access of the AIS Connect is enabled by the customer, the
AIS Connect agent then executes the requests from customer operations such as setting up a tun-
nel for "remote access" or initiating a file transfer.
Contact set-up and request processing are performed via an HTTPS tunnel. Under certain circum-
stances, the firewall must be configured on the customer side to enable this type of tunnel to be
set up. Likewise, proxies (plus ID and password) can be specified during Internet access configura-
tion.
AIS Connect agent can perform the following actions:
•
Notifying events (Information event, Warning event, or Error event) in the
ETERNUS DX to the AIS
Connect server
•
Sending ETERNUS DX logs to the AIS Connect server
•
Remote access from the AIS Connect server to the ETERNUS DX
4. Connection Configuration
LAN Connection
158
Fujitsu Storage ETERNUS DX100 S4/DX200 S4, ETERNUS DX100 S3/DX200 S3 Hybrid Storage Systems
Design Guide (Basic)
Copyright 2023 Fujitsu Limited
P3AM-7642-32ENZ0
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