Chapter 1 System Management
1.14 Remote Support Management (AIS Connect)
ETERNUS Web GUI User’s Guide (Settings)
Copyright 2015 FUJITSU LIMITED P2X0-1270-13ENZ0
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1.14 Remote Support Management (AIS Connect)
This section describes remote support management (by AIS Connect).
Remote support management (by AIS Connect) provides the following functions:
• Setup AIS Connect Environment
• Setup Remote Session Permission
• Send Log
• Test Server Connectivity
• Send AIS Connect Test Event
• Import Root Certificate
1.14.1 Setup AIS Connect Environment
This function sets up the basic information for AIS Connect.
For details on the parameters for this function, refer to "A.1.12.5 Setup AIS Connect Environment" (page 775)
.
For the factory default settings for this function, refer to "Appendix B Setup AIS Connect Environment" (page
986).
The procedure to set the AIS Connect information is as follows:
1 Click [Setup AIS Connect Environment] in [Action].
• AIS Connect is not available when REMCS is being used. Suspend REMCS and then enable AIS Connect.
Refer to "1.13.6 Stop/Restart Remote Support" (page 204)
for details (for regions other than EMEA).
• Before using AIS Connect, make sure to read the terms and conditions regarding the handling of personal
information with extreme caution. To agree with the terms and conditions, click the [I agree] button.
Agreement is required only once before setting "Country of Installation (Country Code : Country Name)".
• Note that setting parameters for AIS Connect is applied only when "Enable" is selected for "AIS Connect".
Even if the "AIS Connect" setting is changed to "Disable", the basic AIS Connect information in the ETERNUS
DX is retained.
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