Chapter 1 System Management
1.14 Remote Support Management (AIS Connect)
ETERNUS Web GUI User’s Guide (Settings)
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The main setting items are as follows.
● AIS Connect Environment Setting
• AIS Connect
• Country of Installation (Country Code : Country Name)
• Use LAN Port
• SSL Server Certification
• Automatic Log Transmission
• Proxy Server
• Port No.
• Connection Type
• User Name
• Change Password
• Password
• Confirm Password
4 Click the [Set] button.
A confirmation screen appears.
5 Click the [OK] button.
AIS Connect setting starts.
• If an error screen appears under the following conditions (when "Enable" is selected for the AIS
Connect function and a proxy server is specified), check the parameter settings:
- The specified "Proxy Server" does not satisfy the input conditions
- The same IP address is specified for "Proxy Server" and the MNT port or the RMT port
- The IP address for "Proxy Server" and the network address for the MNT port or the RMT port are
the same
- The IP address for "Proxy Server" and the broadcast address for the MNT port or the RMT port
are the same
- The same IP address is specified for "Proxy Server" and "AIS Connect Server"
- Either of the "Proxy Server" or the "Port No." has been specified
- "Port No." does not satisfy the input conditions
- "User Name" is not entered
- "User Name" does not satisfy the input conditions
- "Password" is not entered (only when "Change Password" checkbox is selected)
- "Password" does not satisfy the input conditions (only when "Change Password" checkbox is
selected)
- "Confirm Password" is not entered (only when "Change Password" checkbox is selected)
- "Confirm Password" does not satisfy the input conditions (only when "Change Password"
checkbox is selected)
- "Password" does not match "Confirm Password" (only when "Change Password" checkbox is
selected)
• When "Enable" is selected for "AIS Connect" and "Country of Installation (Country Code : Country
Name)" is not specified, an error screen appears. If this occurs, check the parameter settings.