Chapter 4 Troubleshooting
4.2 Troubleshooting Table
FUJITSU Storage ETERNUS LT40 S2/LT60 S2 LTO Library Installing, Starting Up and Maintaining
Copyright 2018 FUJITSU LIMITED P3AM-5392-07ENZ0
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Media Cleaning or data cartridge
incompatible with drive.
Make sure you are using data and cleaning cartridges that
are compatible with the drive and model of your library.
The library automatically unloads incompatible
cartridges, the Media Attention LED flashes, and an
exclamation mark (!) is displayed in the inventory display
for the indicated slot number. Export the media in order
to clear the state.
Cannot write to or read from tape.
• Make sure that the cartridge is write enabled (move
the write-protect switch to the enabled position).
• Make sure you have the appropriate data cartridge for
your library model.
• Make sure you are using an Ultrium cartridge that has
not been degaussed. Do not degauss Ultrium
cartridges.
• Make sure that the cartridge has not been exposed to
harsh environmental or electrical conditions and is
not physically damaged in any way.
• Many backup applications do not read or write to
cartridges that were created using a different backup
application. In this case, you may have to perform an
erase, format, or label operation on the cartridge.
• Make sure you understand any data protection or
overwrite protection schemes that your backup
application may be using, which could prevent you
from writing to a given cartridge.
• Retry the operation with a different, known good
tape.
• Clean the tape drive. See section "3.5.8.6 Cleaning
Tape Drive" (page 70).
Cleaning Cannot load the cleaning cartridge
• Make sure you are using an Ultrium universal
cleaning cartridge (See section "3.5.8.6
Cleaning Tape
Drive" (page 70)).
• Contact your service representative.
Errors Displayed on
Operator Control
Panel
"!" in library operator panel
inventory display
See section "3.1
Operator Control Panel (OCP)" (page 36).
There is an error code on the LCD Look up the error code, try to resolve the failure, and
power cycle (see section "4.6
Tape Library Error Codes"
(page 80)).
Problem Solution
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