Fujitsu fi-8190

Before You Contact the Scanner Service Provider
This section explain about actions to take and items to check before contacting the distributor/dealer where
you purchased this product.
Actions to Take Before You Contact the Scanner Service Provider
If you encounter any errors or troubles while using the scanner, take the following measures before you contact
the scanner service provider:
● Make sure that sufficient power is supplied. Do not use an extension cable.
● Use the AC cable and AC adapter that are supplied.
● Refer to Daily Care (page 214) to clean the inside of the scanner.
● Turn the scanner off then back on.
If the problem still persists, check each item in Items to Check Before You Contact the Scanner Service Provider
(page 330) first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List if supplied with this product, or refer to the contact information in the Contact
for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.
Items to Check Before You Contact the Scanner Service Provider
● General
Item Findings
Scanner name Example: fi-8190
For details, refer to Checking the Product
Label (page 332).
Serial No. Example: XXXX000001
For details, refer to Checking the Product
Label (page 332).
Date of manufacture Example: 20XX-01 (January 20XX)
For details, refer to Checking the Product
Label (page 332).
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used Example: fi-819PRB
For details, refer to Scanner Options (page
427).
Troubleshooting
330