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Memory card reader
Drive letter for the memory card slot does not appear in
the Computer window
• Reboot your convertible notebook.
Modem (cable or DSL)
The modem does not connect
• Make sure that the modem cable is plugged into the
Ethernet network jack and not the modem jack. For the
location of your network jack, see “Left” on page 7.
• See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. For the
location of your modem jack, see “Back” on page 10.
• Make sure that your convertible notebook is connected
to the telephone line and the telephone line has a dial
tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set appropriately.
Help
For more information about dialing properties, click or tap
Start, then click or tap Help and Support. Type the keyword dialing
in the Search Help box, then press E
NTER.
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