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You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact
your ISP for technical support.
• See if the modem works with a different
communications program. The problem may be with
just one program.
• Review the troubleshooting information under
“Internet” on page 125.
Your 56K modem does not connect at 56K
• Current FCC regulations restrict actual data transfer
rates over public telephone lines to 53K. Other factors,
such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even
further.
If your convertible notebook has a v.90 modem, the
speed at which you can upload (send) data is limited to
33.6K. If your convertible notebook has a v.92 modem,
the speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
• Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your convertible notebook
• Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
convertible notebook. For the location of your modem
jack, see “Back” on page 10.
• If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
• Use a different modem cable. Some telephone cables do
not meet required cable standards and may cause
problems with the modem connection.
• Shut down and restart your convertible notebook.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click or tap (Start), then click or tap Control
Panel. The Control Panel window opens.
3 Click or tap Hardware and Sound.
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