Introduction Insite360 Forecourt Escalation for Technicians
Page 1-2 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
Insite360 Forecourt Escalation for Technicians
For issues that occur while installing and starting up Insite360 Forecourt, you can escalate as
follows:
Issues Contact Information
All third-party devices Consult the third-party device suppor
t or Site IT
Specialist.
For network-related query regarding any existing backroom
co
nfigurations and/or the site-specific network IP scheme
(such as Default Gateway/DNS IPs, Internet Service Provider
(ISP) router location and rules/firewall setup, etc.)
Consult the Site IT Specialist or Site Management
to fill out the
Network Survey Form in
“Appendix A: Site Network Survey” on page A-1.
For Insite360 Forecourt registration issues and feature testing
related issues
Contact the Insite360 Forecourt Help Desk at
877-
503-4971.
For any Gilbarco
®
Insite360 Forecourt hardware in the
dispenser or backroom issues
Call Service Station Equipment (SSE) Technical
Assistance Center (TAC) at 1-800-743-7501.
For any Insite360 Forecourt site configuration issues during
st
art-up (beyond Registration and Feature Testing)
Call Service Station Equipment (SSE) TAC at
1-800-743-7501.
Forecourt Networking Scheme
The main difference introduced by the Omnia in the site networking scheme is that the
payment terminal (FlexPay IV) IP addresses are no longer directly exposed on the site WAN.
Only the Omnia external IP addresses are visible within the site
WAN. Figure 1-1 on page 1-3
shows how the networking scheme is modified due to installation of Omnia.
Note: The Omnia internal CRIND IPs require
d for the Dispenser Connection Module
(DCM)2.x CRINDs have changed from 172.16.100.1/3 to 172.20.100.1/3. This IP is set
automatically on the Universal Payment Modules (UPMs) when Omnia is selected in
the CRIND configuration.
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