Harman RMBK-1001 - Page 8

Table o f Co ntents
8
AMX RoomBook Scheduling Touch Panels - Instruction Manual
3) Share Service Calendars With Room Manager Account ............................................ 80
4) Ensure Calendar Is Set To Deny Conflicts ................................................................. 81
Appendix D: Troubleshooting .........................................................................82
Overview .......................................................................................................................... 82
Problem: NO CALENDAR SERVER CONNECTION DETECTED -
Username and Password ............................................................................................. 82
Possible Solutions................................................................................................................................. 82
Problem: NO CALENDAR SERVER CONNECTION DETECTED -
SSL Certificate Time Validation .................................................................................... 82
Possible Solutions................................................................................................................................. 82
Problem (Exchange): Meeting Reservation Not Indicated on the Panel
(No Error Message) ...................................................................................................... 83
Possible Solution .................................................................................................................................. 83
1) Creating a Service Account .............................................................................................................. 83
2) Creating a Room Delegate................................................................................................................ 83
Configuring Delegation (Exchange 2010).......................................................................................................... 83
Using Exchange Admin Center (EMC) ................................................................................................................ 84
Using PowerShell................................................................................................................................................ 84
3) Configure the Room to Auto Accept................................................................................................. 84
Problem (Exchange/Office 365): Conflicting Meetings Indicated at Incorrect Time..... 85
Possible Solution .................................................................................................................................. 85
Problem: "Master Connection Error" Displayed.............................................................. 85
Possible Solutions................................................................................................................................. 85
Problem (Google): Meetings Are Not Indicated on Room Page...................................... 86
Possible Solutions................................................................................................................................. 86
Problem: "Browse Rooms" Button Is Not Displayed On the Group Master..................... 86
Possible Solutions................................................................................................................................. 86