Customer Support Services
Hewlett-Packard offers support 24 hours a day, seven days a week
through the use of automated electronic services including:
Hewlett-Packard BBS and World Wide Web
Hewlett-Packard FTP Library Service on the Internet
CompuServe
HP FIRST FAX Retrieval Service
HP Interconnect Manager (icmupdt.exe), HP Stack Manager (stkmgr.exe)
and SNMP firmware for your AdvanceStack hubs (asfw.exe) are
available through the HP BBS, World Wide Web, CompuServe, and the
HP FTP Library Service. After you download the file(s) from one of
these sources, you type
filename
/x. For example, icmupdt /x
HP BBS and World Wide Web
The HP BBS phone number is (208) 344-1691. Set your modem
communication settings to:
parity = N
data bits = 8
stop bits = 1
baud rates = 300, 1200, 2400, 4800, 9600, or 14400
The URL address for the World Wide Web is:
http://www.hp.com/go/network_city
From this web site, you can download files and learn about HP
networking products. After you download the file, extract the file (e.g.,
icmupdt /x)
Troubleshooting
Troubleshooting
4-12
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