1. Navigate to the Maintenance > Download Support Ticket screen.
2. Click Download.
• Download the support ticket from the OCP.
1. Insert a FAT-32 formatted USB flash drive into a USB port.
2. Select Maintenance > Download support ticket.
3. Under the Library Support Ticket drop-down, select Save.
4. Once the ticket is saved, remove the USB device.
Viewing a support ticket with L&TT
Prerequisites
• L&TT is installed on the local computer.
• The support ticket has been downloaded to the local computer.
Procedure
1. From the L&TT File menu, select Load Support Ticket.
2. Select the support ticket file in the browser.
Finding event information
You can find error codes by viewing log files from the Maintenance > Logs and Traces > View Logs
screen or downloading support tickets from the Maintenance > Download Support Ticket screen.
Fibre Channel connection problems
Use the Status > Drive Status screen to check the link connection for your tape drive.
If the screen shows Logged Out:
• Verify that the correct Fibre speed is selected or is set to Automatic. If you are unsure of the speed of
the HBA or switch that the drive is connected to, try Automatic.
• Check that the correct port type is selected. Loop requires additional configuration. If you are unsure of
the correct port type, try Automatic.
If the screen shows No Link, the Speed Status is – and the Link LED on the back of the drive is off:
• The speed is probably set incorrectly. Try setting the speed to Automatic.
• If there are still issues, change the port type to Auto Detect.
If the screen shows No Light:
166 Viewing a support ticket with L&TT
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