NOTE:
Drive support tickets can only be pulled for LTO-4 and later generation tape drives.
4. Select the drive.
5. Click Save.
Downloading a library support ticket
Procedure
1. Navigate to the Maintenance > Download Support Ticket screen.
2. Expand the Library Support Ticket area, if necessary, by clicking the down arrow on the left side.
3. Click Save.
Rebooting the library
Procedure
From the Maintenance > System Reboot screen, click Reboot.
Rebooting a tape drive
Procedure
1. Navigate to the Maintenance > Drives > Drive Reboot screen.
2. Select the drives to be rebooted.
3. Click Submit.
Clearing drive reservations
Hosts can reserve drive access or library access for exclusive use by a specific host port. If a connection
is lost due to a host crash, link break, or other failure while a host has a reservation, access to that device
from other hosts can be blocked.
Prerequisites
• A host is able to connect to a drive or library.
• Commands are rejected with a RESERVATION CONFLICT error or a generic I/O error.
Procedure
1. Navigate to the Maintenance > Drives > Clear Drive Reservation screen.
2. Select the drives for reservation clearing.
104 Downloading a library support ticket
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