4. Make sure that the outlet has power. Try another working outlet.
5. Replace the power cord.
No messages on the OCP
Symptom
No messages appear on the OCP display.
Action
1. Verify that the power cord is connected to an active AC source.
2. Verify that the power button on the front panel has been pressed.
3. Verify that the green Ready LED is illuminated.
4. Power cycle the library.
5. If the display is still blank but the library seems to be powered on, check the RMI for library status or
error information.
Cartridge stuck in drive
Symptom
A tape cartridge is stuck in a tape drive.
NOTE:
The tape drive must rewind the tape before ejecting the cartridge. This process can take as long as five
minutes, depending on how much tape must be rewound. Once the tape is rewound, the eject cycle will
take fewer than 16 seconds.
The Ready light flashes while the tape rewinds. Wait for the tape to finish rewinding before attempting
another operation.
Action
1. Attempt to unload the cartridge from the backup application.
2. Stop other backup services and then attempt to unload the cartridge from the library RMI or OCP.
a. Shut down the backup application.
b. Stop the operating system removable storage services.
c. From the Operation > Move Media screen, attempt to unload or move the cartridge to a slot.
3. Disconnect the library from the host and then attempt to unload the cartridge from the library RMI or
OCP.
a. Power down the library.
b. Disconnect the cable from the drive.
No messages on the OCP 171
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