Detection problems after installing a SAS drive........................................................................167
Operation problems.................................................................................................................. 169
The library does not power on........................................................................................170
No messages on the OCP............................................................................................. 171
Cartridge stuck in drive...................................................................................................171
Cartridge stuck in storage slot........................................................................................172
Cartridge incompatible with drive................................................................................... 172
Cannot read or write to data cartridge............................................................................172
The library reports an obstruction in a storage slot or does not see a data cartridge.... 173
The attention and cleaning LEDs are illuminated...........................................................173
A particular cartridge sets off the cleaning light..............................................................174
A cartridge recently imported from a different environment is causing issues............... 174
The attention LED is illuminated but the cleaning LED is not illuminated after a
cartridge load................................................................................................................. 174
The cleaning LED is illuminated after using a cleaning cartridge...................................174
A particular cartridge sets off the attention LED and possibly the cleaning LED........... 175
The library displays incorrect barcodes..........................................................................175
Cannot connect to the RMI............................................................................................ 175
Cannot load a cleaning cartridge................................................................................... 176
Performance problems..............................................................................................................176
Average file size.............................................................................................................177
File storage system ....................................................................................................... 177
Connection from the backup server to the disk array.....................................................177
Backup/archive server....................................................................................................177
Backup/archive software and method............................................................................ 177
Connection from the archive/backup host server to the library...................................... 178
Data cartridges...............................................................................................................178
Tape drive read or write performance seems slow.........................................................178
Locking or unlocking the robotic assembly manually................................................................179
Returning the robotic assembly to the base module.................................................................179
Returning the robotic assembly to the base module when the robotic assembly is
stopped in an expansion module that is near the base module or is stopped directly
between two modules.................................................................................................... 180
Returning the robotic assembly to the base module when the robotic assembly is
stopped in an expansion module that is not near the base module or it cannot move
vertically......................................................................................................................... 181
Clearing obstructions from the library....................................................................................... 182
Library shipping procedures............................................................. 184
Shipping a library in a rack with the original packaging............................................................ 185
Shipping a library that was field-installed in a square-hole rack............................................... 188
Shipping a module outside of a rack.........................................................................................190
Websites.............................................................................................. 193
HPE StoreEver library websites................................................................................................193
Support and other resources.............................................................194
Accessing Hewlett Packard Enterprise Support....................................................................... 194
Accessing updates....................................................................................................................194
Customer self repair..................................................................................................................195
Remote support........................................................................................................................ 195
Warranty information.................................................................................................................195
Regulatory information..............................................................................................................196
Contents 7
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