Chapter 3 — Troubleshooting and Maintaining the SR61
26 SR61 Cordless Scanner User’s Manual
Troubleshooting the SR61
If you have problems using the SR61, use this chapter to find a
possible solution.
Calling Product Support
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information:
•Product version
•Sub-system versions
• Bluetooth address of your SR61
To get the product version, sub-system versions, or Bluetooth address
1 If necessary, install the USB Bluetooth adapter (P/N 203-
771-xxx) or RS-232 Bluetooth adapter (P/N 203-768-xxx)
and create a Bluetooth connection between your SR61 and
PC. For help, see the instructions that ship with the adapter.
2 Run an application that can accept bar code information from
the SR61, such as HyperTerminal.
3 Scan one of these bar codes:
Get Product Version
\60\0F\37\20
Get Sub-System Versions
\60\0F\37\24
Get SR61 Bluetooth Device Address
\60\0F\37\23
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