P/N 960-100940R_Rev. A © 2016, JCM American Corporation
Appendix A GEN5™ Series Printer Troubleshooting
Front Bezel LED Indicators
The Status LED Display (Figure 1-4 i) indicates
various combinations of solid or alternating Color
light flashing conditions when any of the Printer
Status Conditions listed in Table A-3 occur.
Identify the cause and solution for an indicated
error by comparing it against each listing in Table
A-3.
Table A-2 Front Bezel LED Indicators (Printer Status)
Bezel Display LED Status Printer Status
ON (Solid)
Printer idle and ready
Slow Flashing
Low Ticket Stack (Paper supply)
OR
Printer Error
Fast Flashing
Ticket Printing/Take Ticket
OFF
Printer or EGM Power is switched OFF.
Table A-2 identifies the GEN5 Printer Front Bezel LED Indicators and Printer Status without requiring
the EGM or Kiosk to be opened.
LED Indication Conditions
Table A-3 Printer Status LED Codes
Condition or Error Detected Ready (GREEN) Paper (YELLOW) Open (ORANGE) Fault (RED)
No Power OFF OFF OFF OFF
Ready
ON
*
OFF OFF OFF
No Ticket Detected OFF
ON OFF OFF
Paper Jam Detected
ON OFF OFF
ON
*
Printer Lid Open OFF OFF ON OFF
Firmware Problem Detected
ON ON ON ON
Hardware Fault Detected OFF OFF OFF
ON
*. LED Flashes
Printer Status LED Code Conditions
Table A-3 lists the various Printer Status LED Code conditions for Tickets (refer to Figure 2-3 b).
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