Figure 66: Location of the Serial Number ID Label on an EX4200 Switch
Locating the Serial Number ID Labels on FRUs in an EX4200 Switch
The power supplies, fan trays, and uplink modules installed in EX Series switches are
field-replaceable units (FRUs).
For each of these FRUs, you must remove the FRU from the switch chassis to see the
FRU’s serial number ID label.
•
Power Supply—The serial number ID label is on the top of the power supply. See
“Removing a Power Supply from an EX4200 Switch” on page 185.
•
Fan tray—The serial number ID label is on the back of the fan tray. See “Installing a
Fan Tray in an EX4200 Switch” on page 179.
•
Uplink module—The serial number ID label is on the circuit board. See “Removing an
Uplink Module from an EX4200 Switch” on page 189.
Related
Documentation
Contacting Customer Support to Obtain Return Material Authorization on page 219•
• Returning an EX4200 Switch or Component for Repair or Replacement on page 217
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization(RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
219Copyright © 2017, Juniper Networks, Inc.
Chapter 23: Contacting Customer Support and Returning the Chassis or Components
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