E8257D/67D, E8663D PSG Signal Generators Service Guide 183
Troubleshooting
Contacting Keysight Technologies
Contacting Keysight Technologies
If you have a problem with your signal generator, contact your nearest sales
and service office (refer to page 1-185). When calling, please be prepared with
the following information:
Model Number: Serial Number:
Firmware
Revision:
Installed
Options:
Firmware Date:
If you are having problems with an option upgrade
What option(s) are you trying to
install:
Describe the problem:
If you suspect a hard ware problem
Self–test results:
Pass/Fail:
Reported self–test
failure:
Error message reported on the front panel:
Unlock:
Unleveled:
Other
Did the instrument fail when it arrived, has it been degrading over time, or was it working for some time and then
failed?
Describe the problem:
What action has been
taken:
If you are having a problem with performance tests or
adjustments
Software revision:
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