E8257D/67D, E8663D PSG Signal Generators Service Guide 185
Troubleshooting
Contacting Keysight Technologies
Keysight Sales and Service Offices
Assistance with test and measurements needs, and information on finding a
local Keysight office is available on the Web at:
http://www.keysight.com/find/assist
You can also purchase E8257D/67D PSG accessories or documentation items
on the web at:
http://www.keysight.com/find/psg
If you do not have access to the Internet, please contact your field engineer.
Packaging a Signal Generator for Return
1. Use the original packaging materials or a strong shipping container that is
made of double–walled, corrugated cardboard with 159 kg (350 lb.)
bursting strength. The carton must be both large enough and strong
enough to accommodate the signal generator and allow at least 3 to 4
inches on all sides of the signal generator for packing material.
2. Surround the instrument with at least 3 to 4 inches of packing material, or
enough to prevent the instrument from moving in the carton. If packing
foam is not available, the best alternative is SD–240 Air Cap™ from Sealed
Air Corporation (Hayward, CA 94545). Air Cap looks like a pink plastic
sheet covered with 1.250 inch air–filled bubbles. Use the Air Cap to reduce
static electricity. Wrap the instrument several times in the material to both
protect the instrument and prevent it from moving in the carton.
3. Seal the shipping container securely with strong, nylon adhesive tape.
4. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure
careful handling.
5. Retain copies of all shipping papers.
In any correspondence or telephone conversation, refer to the signal generator by
its model number and full serial number. With this information, the Keysight
representative can determine whether your unit is still within its warranty period.
Signal generator damage can result from using packaging materials other than
those specified. Never use styrene pellets, in any shape, as packaging materials.
They do not adequately cushion the instrument or prevent it from shifting in the
carton. Styrene pellets cause equipment damage by generating static electricity
and by lodging in the signal generator fan.
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