114 Keysight Infiniium MXR-Series Real-Time Oscilloscopes User's Guide
7 Troubleshooting
Returning the Oscilloscope to Keysight for Service
Before shipping the oscilloscope, contact Keysight Technologies for more details.
1 Write the following information on a tag and attach it to the oscilloscope.
• name and address of owner
• oscilloscope model numbers
• oscilloscope serial numbers
• description of the service required or failure indications
2 Remove all accessories from the oscilloscope.
Accessories include all cables. Do not include accessories unless they are
associated with the failure symptoms.
3 Protect the oscilloscope by wrapping it in plastic or heavy paper.
4 Pack the oscilloscope in foam or other shock-absorbing material and place it in
a strong shipping container.
If the original shipping materials are not available, place 8 to 10 cm (3 to 4
inches) of shock-absorbing material around the oscilloscope and place it in a
box that does not allow movement during shipping.
5 Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In any correspondence, refer to the oscilloscope by model number and full
serial number.
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