Other Oscilloscope Tasks 4
Keysight Infiniium MXR-Series Real-Time Oscilloscopes User's Guide 57
Hard Drive Recovery
If you need to recover your Infiniium oscilloscope hard drive, follow these steps:
1 Back up your calibration and license files if they are still accessible:
a If the Infiniium application is available, launch the Keysight License Manager
(Utilities > Launch License Manager...) and capture a screen shot of the page. It
lists the transportable and fixed perpetual licenses that Keysight will need to
reissue.
b Copy the calibration folder (C:\ProgramData\Infiniium\cal) to an external
device, such as a flash drive.
c Copy the license file (C:\ProgramData\Infiniium\license.dat), which contains
legacy licenses, to an external device.
2 Turn off the oscilloscope.
3 Make sure a keyboard and mouse are connected to the USB host ports.
4 Turn on the oscilloscope and watch closely for the system prompts. As soon as
you see the prompt to choose Microsoft Windows or Instrument Image
Recovery System, select Instrument Image Recovery System and follow the
on-screen instructions.
5 Once the recovery process is finished and the oscilloscope is running, check in
the About Infiniium dialog box under installed options to see if all of the options
you ordered are installed. If the options are not installed, install them using the
license keys provided on the oscilloscope option license certificates you
received, or refer to the back of the oscilloscope.
6 Restore the calibration folder and license files back to their original locations.
7 Restart the oscilloscope application to ensure the license.dat file reflects any
factory bandwidth licenses.
8 Send an email message to csg.support@keysight.com. Provide the License
Manager screen shot page you captured earlier, the oscilloscope's model and
serial number from the rear panel of the scope, and the zip file you created
earlier.
9 From the oscilloscope desktop, launch the Infiniium application. When the
application is active, perform an oscilloscope self-test (Utilities > Self Test...).
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