Knapen Trailers K200 - 8 Warranty

75
User Manual EN | v201906
8 Warranty
8.1 Warranty period and conditions
Standardwarranty:Thewarrantyforadelivered
product of Knapen Trailers is valid for a period of twelve
months after the delivery date by Knapen Trailers.
Constructionwarranty:thewarrantyontheconstruction
is valid for a period of two years after date of delivery
by Knapen Trailers or 250,000 km, whichever comes
rst.
8.2 Warranty process
On purchasing parts, Knapen Trailers will take over
the warranty terms and conditions of its suppliers.
The terms and conditions of the suppliers prevail with
regard to these parts over the terms and conditions of
Knapen Trailers. They are part of our warranty conditions
and are available on request.
A warranty is provided on the paint system of the
Knapen Trailer for 2 years after the date of delivery by
Knapen Trailers. See separate brochure with conditions.
This warranty is carried out by the supplier of the paint
system.
The warranty covers the replacement parts originally
installed by Knapen Trailers including the time stated
in the Knapen Trailers SRT manual or a predetermined
repair time.
Warranties must be submitted in accordance with the
procedure established by Knapen Trailers. This can be
found on the Knapen Trailers website.
Warranty repairs must be authorised in advance by
Knapen Trailers.
Warrantycasesnotregisteredandconrmedinadvance
will not be processed.
The repairs must be carried out by a Knapen Trailers
authorised workshop or an authorised workshop of the
supplier of the defective component.
Original Knapen Trailers parts or supplier parts must be
used.
The replaced parts must remain available to Knapen
Trailers for 180 days
Parts that can be destroyed at the instruction of Knapen
Trailers must be completely disabled for possible reuse.
The repair or replacement under warranty of the
defective part does not extend the warranty on the
trailer.
Provided that Knapen Trailers is culpably liable, the
repairing party provides a legal warranty on the repair
carried out
Knapen Trailers cannot be held liable for the accuracy
of the information provided and the expertise of the
repairing party.
The warranty can only be requested and granted by the
owner of the product or the party acting on behalf of
the owner.
Thenalsubmissionofthewarrantymusttakeplace
within 5 working days after the end of the repair.
Itisnotpermittednottopayoutstandinginvoices
during the assessment of the application.
Knapen Trailers reserves the right to inspect the trailer
on location before and during a repair.
The general terms and conditions of Knapen Trailers
also apply to warranty issues.
InvoicesaddressedtoKnapenTrailerswithoutthe
correct order number and address will not be processed.
8.3 Exclusions from warranty
Wearpartsorcomponentssubjecttowearandtearsuch
as tyres, brake shoes, sheets and air bags are excluded
from the warranty.
Thecoststhatarenotcoveredbythewarrantyare:
- Replacementtransport,trailerrental
- Recoverycosts
- Transportcosts
- Lossofrevenue
- Call-outcharges
- Subsistencecosts
- Damageduetoviolence
- Consequentialdamagedirectandindirect
- Damagetoload
- Regularmaintenancecosts
- Oilandlubricants
The situations below exclude the trailer from the
warranty
- Improperuseoftrailer
- Improperorlackofmaintenance
- Overload
- Abnormaldrivingbehaviour
- Accidents
- Extremeweatherconditions
- Transportunderabnormalcircumstances
- Adjustmentsmadebythecustomeror
commissioned by the customer
Knapen Trailers reserves the right to refuse a warranty
applicationintheeventofnon-compliancewith
the warranty conditions or other general terms and
conditions by the applicant party.
knapen-trailers.eu/warranty