KORR CardioCoach PRO - Heart Rate Monitor Issues

Product Overview
Installation and Settings
CardioCoach Operation
Important Notes
Quality Test Procedures
Maintenance
CardioCoach PRO User Manual | Page 72
Refresh the CardioCoach Connection.
1. Navigate to the Help page.
2. Click About.
3. Verify that the words CardioCoach Not Connected appear at the
bottom of the About page.
4. Click Refresh CardioCoach.
5. Allow a few seconds for the software to recognize the CardioCoach.
Verify that the words CardioCoach Not Connected are replaced by
information about your CardioCoach, beginning with the model name.
Reset the PC/Tablet’s Bluetooth Function.
1. Close the CardioCoach software.
2. In Windows, navigate to Settings->Devices->Bluetooth & other
devices.
3. Click the toggle under Bluetooth so that it indicates “off."
4. Click the toggle again so it indicates "on."
5. Restart the CardioCoach software.
Reset CardioCoach Pairing.
1. Close the CardioCoach software.
2. In Windows, navigate to Settings->Devices->Bluetooth & other
devices.
3. Find your CardioCoach in the list of saved devices.
a. If your CardioCoach is not listed, follow instructions for pairing
your device under Connect CardioCoach to PC/Tablet via
Bluetooth.
b. If your CardioCoach is listed, select it so the Remove device
button appears and click Remove device. Follow instructions
for pairing your device under Connect CardioCoach to
PC/Tablet via Bluetooth.
4. Restart the CardioCoach software.
Bluetooth Heart Rate Monitor Does Not Appear in Bluetooth Device
List
1. Ensure your heart rate monitor is powered on and in range.
2. Ensure that Bluetooth devices are enumerated correctly:
a. Wait until the word Done appears at the top of the list.
Note: If any Bluetooth devices are connected to your PC/Tablet, the
connection will be lost temporarily. Some devices may need to be
reconnected manually.
Note: Enumerating Bluetooth devices may take a few minutes.