Installation and Settings
CardioCoach PRO User Manual | Page 73
b. If
Please Try Again
appears, click
Refresh List.
c. If
Please Try Again
continues to appear after several attempts
at clicking
Refresh List
, contact KORR.
d. If possible, ensure that some heart rate monitors do appear in
the list when
Done
appears.
3. Ensure that Windows is able to detect your device:
a. Close CardioCoach software.
b. In Windows, navigate to Settings->Devices->Bluetooth & other
devices.
c. Click Add Bluetooth or other device.
d. Click Bluetooth.
e. Wait for your device to appear. If device does not appear, skip
to step 4.
f. Restart CardioCoach software and attempt to connect your
heart rate device again.
g. If device still does not appear, contact KORR.
4. Follow any troubleshooting steps in your heart rate monitor's user
manual.
5. Follow instructions for Heart Rate Monitor Pickup Issues in this
manual.
Bluetooth Heart Rate Monitor Does Not Connect with CardioCoach
Software
1. Ensure your device appears in the list of Bluetooth devices (see
Bluetooth Heart Rate Monitor Does Not Appear in Bluetooth Device
List in this manual).
2. Ensure that you selected the correct Bluetooth device from the list of
available Bluetooth devices.
3. Ensure your heart rate monitor meets minimum Bluetooth heart rate
monitor requirements found in the requirements section of this
manual.
4. Follow any troubleshooting steps in your heart rate monitor's user
manual.
5. Follow instructions for Heart Rate Monitor Pickup Issues in this
manual.
Heart Rate Monitor Pickup Issues
1. Carefully check the Bluetooth connection steps as outlined in Position
the Heart Rate Strap.
2. Additional help can be found here: https://youtu.be/J65isR94ruE.
3. Any heart rate strap with Bluetooth LE signal can be used.
4. Replace the battery in the snap-on component of chest strap.
Note: Some Bluetooth heart rate monitors are not compatible with the
CardioCoach software. You may want to consider using a Polar heart
rate monitor if you are not already.
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