What to do if the computer crashes during a KORR Medical Equipment test?
If your computer crashes or freezes mid-test with the KORR Medical Equipment, the CardioCoach unit is still recording data. The test will automatically be saved onto the unit as long as it is ended successfully. To retrieve the test, contact KORR customer support at 1 (800) 895-4048 or (801) 483-2080 for assistance once the computer is running again.
How to fix a flashing green status light with a USB connection on KORR Medical Equipment?
If the green status light continues flashing on your KORR Medical Equipment with a USB connection, verify that the USB cable is securely connected to both the CardioCoach and your PC/Tablet. You can also power cycle the CardioCoach, restart the software, refresh the CardioCoach connection, or test the USB cable.
What to do if the green light keeps flashing via Bluetooth on KORR CardioCoach PRO?
If the green status light continues flashing on your KORR Medical Equipment with a Bluetooth connection, try turning off all unnecessary Bluetooth devices. Ensure Bluetooth is turned on and that your device has been paired. You can also power cycle the CardioCoach, refresh the CardioCoach connection, reset the PC/Tablet’s Bluetooth function, or reset CardioCoach pairing.
Why isn't my Bluetooth heart rate monitor showing up on KORR CardioCoach PRO Medical Equipment?
If your Bluetooth heart rate monitor does not appear in the Bluetooth device list for your KORR Medical Equipment, ensure your heart rate monitor is powered on and in range. Also, make sure that Bluetooth devices are enumerated correctly and that Windows is able to detect your device. You may also find troubleshooting steps in your heart rate monitor's user manual or follow instructions for Heart Rate Monitor Pickup Issues in this manual.
What causes heart rate monitor pickup issues with KORR CardioCoach PRO Medical Equipment and how to resolve them?
For heart rate monitor pickup issues with KORR Medical Equipment, carefully check the Bluetooth connection steps as outlined in Position the Heart Rate Strap. Replace the battery in the snap-on component of the chest strap. Bluetooth connectivity can be affected by nearby Bluetooth devices. If the Bluetooth signal is unreliable at your location, it may be necessary to use direct connection of heart rate pick up. If needed, contact KORR Customer Support for further troubleshooting.
How to fix 'No CardioCoach has been connected' error on KORR equipment?
If 'No CardioCoach has been connected' appears on your KORR Medical Equipment, ensure the CardioCoach is powered on and the red power LED is lit. Verify the connection setup and click 'Try again'. If problems persist, contact KORR.
What to do if KORR CardioCoach PRO Medical Equipment says 'No Equipment Interface settings selected'?
If the KORR Medical Equipment shows 'No Equipment Interface settings selected', go to Equipment Interface and make sure the equipment you wish to use is selected as default. If problems persist, contact KORR.
What to do when KORR CardioCoach displays 'No Heart Rate Found'?
If the KORR Medical Equipment displays 'No Heart Rate Found', click 'Try Again'. If the error persists, see Bluetooth Heart Rate Monitor Does Not Connect with CardioCoach Software in this manual.
How to troubleshoot 'Failed to read heart rate' on KORR CardioCoach PRO?
If the KORR Medical Equipment displays 'Failed to read heart rate', click 'Try Again'. If the error persists, see Bluetooth Heart Rate Monitor Does Not Connect with CardioCoach Software in this manual.
What should I do if KORR CardioCoach PRO Medical Equipment fails to connect to the heart rate monitor?
If the KORR Medical Equipment displays 'Failed to connect to heart rate monitor', click 'Refresh List' and search for another heart rate monitor. If the error persists, see Bluetooth Heart Rate Monitor Does Not Connect with CardioCoach Software in this manual.
Explains the two fitness tests: VO2 max and resting metabolic rate.
Details included accessories (mask, hose, etc.) and the feature matrix comparison.
Compares features across different CardioCoach models.
Outlines system requirements and guides software installation.
Covers connecting the PRO to PC/Tablet, BLE HR monitors, and exercise equipment.
Covers General Settings, Equipment Interface, Format Results, and Protocol settings.
Manages groupings, locations, trainers, and email setup.
Instructions for operating the unit and performing VO2 Max tests.
Details test execution, connection checks, and calibration cycles.
Covers increasing workload, AT detection, and test termination.
Explains results display, fitness comparison, quality scores, and result handling options.
Guides client preparation and the steps for conducting an RMR test.
Details RMR results, calories burned, and body fat estimation.
Options for viewing, editing, exporting, and emailing RMR test results.
Guides on browsing, searching, filtering, and comparing test results.
Steps for adding, editing, and deleting client accounts and profiles.
Guides on utilizing, editing, creating, and importing/exporting test protocols.
Provides access to tutorials, user manual, and sample forms.
Details app registration, software info, and available tools.
Explains test quality scoring and performing graded exercise tests.
Defines tests and provides sample protocols for treadmills and cycles.
Covers manual cycle tests, VO2 Long, and other equipment tests.
Resolves computer, USB, and Bluetooth connection problems.
Addresses detection, connection, and pickup problems with HR monitors.
Lists common error messages, battery, breath, and heart rate detection issues.
Specifies intended use, medical disclaimers, and safety precautions.
Explains metabolic testing principles and oxygen consumption measurement.
Covers calorie calculation, AT detection, and zone training.
Details activity calories, body fat estimation, and VO2 Max norms.
Lists critical warnings regarding device operation and environment.
Guides on maintaining effectiveness and replacing the O2 sensor.
Recommendations for cleaning, storage, and warranty policy details.
Information on obtaining warranty and technical support from KORR.
Lists absolute maximum ratings and operating characteristics for device components.
Includes VO2 Max norms, glossary of terms, and sample forms.
General| Brand | KORR |
|---|---|
| Model | CardioCoach PRO |
| Category | Medical Equipment |
| Language | English |
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