Troubleshooting
7-2 BASIC OPERATION GUIDE
Problem Solving
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, carry out the checkpoints and
procedures indicated on the following pages. If the problem persists,
contact your Service Representative or Authorized Service Center.
Problem Checkpoint Procedure
Reference
Page
Nothing lights on the
operation panel when
the power switch is
turned on.
Is the power plug connected to
an AC outlet?
Connect the plug to an AC
outlet.
—
No copies come out
when [Start] is
pressed.
Is there some indication of the
trouble on the operation panel?
Check the appropriate
response to that indication and
perform the corresponding
procedure.
Refer to page
7-5
The copies are blank. Were the originals set
correctly?
When setting originals on the
Platen, set them face-down.
Refer to page
4-2
When setting originals in the
optional Document Processor,
set them face-up.
Refer to page
5-4
The copies are too
light.
Is the copier in Auto Exposure
Adjustment mode?
In order to adjust the overall
exposure level, perform the
Auto Exposure Adjustment
procedure.
—
Is the copier in Photo,
Text+photo, or Text mode?
Adjust the exposure to the
correct level.
Refer to page
4-2
To adjust the overall exposure,
perform the corresponding
exposure adjustment
procedure.
—
Is the copier in EcoPrint
mode?
Select an image quality mode
other than the EcoPrint mode.
—
Is the Add Toner indicator lit? Replace the Toner Container. Refer to page
6-3
Is the copy paper wet? Replace the copy paper with
new paper.
Refer to page
3-2
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