Lenovo ThinkServer TD230 - Appendix B. Getting Help and Technical Assistance; Before You Call; Using the Documentation; Getting Help and Information from the World Wide Web

AppendixB.Gettinghelpandtechnicalassistance
Ifyouneedhelp,service,ortechnicalassistanceorjustwantmoreinformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
aboutwheretogoforadditionalinformationaboutLenovoandLenovoproducts,whattodoifyou
experienceaproblemwithyoursystem,andwhomtocallforservice,ifitisnecessary.
Beforeyoucall
Beforeyoucall,makesurethatyouhavetakenthesestepstotrytosolvetheproblemyourself:
•Checkallcablestomakesurethattheyareconnected.
•Checkthepowerswitchestomakesurethatthesystemandanyoptionaldevicesareturnedon.
•Usethetroubleshootinginformationinyoursystemdocumentation,andusethediagnostictoolsthatcome
withyoursystem.Fortheinformationaboutdiagnostictools,seeChapter3“Diagnostics”onpage15.
•Gotohttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,andnewdevice
driversortosubmitarequestforinformation.
YoucansolvemanyproblemswithoutoutsideassistancebyusingtheinformationavailableontheLenovo
SupportsiteorbyfollowingthetroubleshootingproceduresthatLenovoprovidesinthedocumentation
thatisprovidedwithyourLenovoproduct.ThedocumentationthatcomeswithLenovosystemsalso
describesthediagnosticteststhatyoucanperform.Mostsystems,operatingsystems,andprogramscome
withdocumentationthatcontainstroubleshootingproceduresandexplanationsoferrormessagesanderror
codes.Ifyoususpectasoftwareproblem,seethedocumentationfortheoperatingsystemorprogram.
Usingthedocumentation
InformationaboutyourLenovosystemandpreinstalledsoftware,ifany,oroptionaldeviceisavailableinthe
documentationthatcomeswiththeproduct.Thatdocumentationcanincludeprinteddocuments,online
documents,readmeles,andhelples.MostofthedocumentationforyourserverisontheThinkServer
DocumentationDVDprovidedwithyourserver.Seethetroubleshootinginformationinyoursystem
documentationforinstructionsforusingthediagnosticprograms.Thetroubleshootinginformationorthe
diagnosticprogramsmighttellyouthatyouneedadditionalorupdateddevicedriversorothersoftware.
LenovomaintainspagesontheWorldWideWebwhereyoucangetthelatesttechnicalinformationand
downloaddevicedriversandupdates.Toaccessthesepages,gotohttp://www.lenovo.com/supportand
followtheinstructions.
GettinghelpandinformationfromtheWorldWideWeb
OntheWorldWideWeb,theLenovoWebsitehasup-to-dateinformationaboutLenovosystems,optional
devices,services,andsupport.ForgeneralinformationaboutLenovoproductsortopurchaseLenovo
products,gotohttp://www.lenovo.com.ForsupportonLenovoproducts,goto:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Theseservicesareavailableduringthewarrantyperiod:
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