Lenovo x3650 M5 - Optional-Device Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Unabletowaketheserver
usingtheWakeonLANfeature.
1.IfyouareusingtheML2networkadapterandtheserverisconnectedtothe
networkusingslot3connector,checkthesystem-errorlogorIMM2system
eventlog(see“Eventlogs”onpage75
),makesure:
a.FAN1andFAN2arerunninginstandbymodeifML2adapterisinstalled..
b.Theroomtemperatureisnottoohigh(see“Serverfeaturesand
specifications”onpage7).
c.Theairventsarenotblocked.
d.Theairbaffleisinstalledsecurely.
2.ReseattheML2networkadapter(see“Removinganadapter”onpage185and
“Replacinganadapter”onpage189
).
3.Turnofftheserveranddisconnectitfromthepowersource;then,wait10
secondsbeforerestartingtheserver.
4.Iftheproblemstillremains,replacethedual-portnetworkadapter.
LoginfailedbyusingLDAP
accountwithSSLenabled.
1.Makesurethelicensekeyisvalid.
2.Generateanewlicensekeyandloginagain.
Optional-deviceproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Anoptionaldevicethatwas
justinstalleddoesnotwork.
1.Makesurethat:
•Thedeviceisdesignedfortheserver(seehttp://www.lenovo.com/us/en/
serverproven/).
•Youfollowedtheinstallationinstructionsthatcamewiththedeviceandthe
deviceisinstalledcorrectly.
•Youhavenotloosenedanyotherinstalleddevicesorcables.
•YouupdatedtheconfigurationinformationintheSetuputility.Whenever
memoryoranyotherdeviceischanged,youmustupdatetheconfiguration.
2.Reseatthedevicethatyoujustinstalled.
3.Replacethedevicethatyoujustinstalled.
Anoptionaldevicethatworked
previouslydoesnotworknow.
1.Makesurethatallofthecableconnectionsforthedevicearesecure.
2.Ifthedevicecomeswithtestinstructions,usethoseinstructionstotestthe
device.
3.IfthefailingdeviceisaSAS/SATAdevice,makesurethat:
•ThecablesforallexternalSASandSATAdevicesareconnectedcorrectly.
•ThelastdeviceineachSASandSATAchain,ortheendoftheSASand
SATAcable,isterminatedcorrectly.
90LenovoSystemx3650M5InstallationandServiceGuide