Lenovo x3650 M5 - Automated Service Request (Call Home); Electronic Service Agent; Error Messages

Asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,correctthecauseofthe
firsterrormessage.Theothererrormessagesusuallywillnotoccurthenexttimeyourunthediagnostic
programs.
Iftheserverstopsduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverstopped.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
ViewingthetestlogresultsandtransferringtheDSAcollection
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,select
completedteststoviewtheresults.
YoucanalsosendtheDSAerrorlogtoLenovosupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerror
isdetected.ThesetoolscanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.The
followingsectionsprovideinformationaboutthecallhometools.
ElectronicServiceAgent
ElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareandsoftware
inventoryinformation,andreportsserviceableproblemsdirectlytoLenovoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbe
downloadedfromthewebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www-01.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM2,andDSAthatare
generatedwhenaproblemisdetected.
80LenovoSystemx3650M5InstallationandServiceGuide