Lenovo x3650 M5 - Microprocessor Problems; Monitor and Video Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
3.ReturntheremovedDIMMs,oneatatime,totheiroriginalconnectors,restarting
theserveraftereachDIMM,untilaDIMMfails.ReplaceeachfailingDIMM
withanidenticalknowngoodDIMM,restartingtheserveraftereachDIMM
replacement.Repeatstep3untilyouhavetestedallremovedDIMMs.
4.Replacethehighest-numberedDIMMofthoseidentified;then,restartthe
server.Repeatasnecessary.
5.ReversetheDIMMsbetweenthechannels(ofthesamemicroprocessor),and
thenrestarttheserver.IftheproblemisrelatedtoaDIMM,replacethefailing
DIMM.
6.(Trainedtechnicianonly)InstallthefailingDIMMintoaDIMMconnector
formicroprocessor2(ifinstalled)toverifythattheproblemisnotthe
microprocessorortheDIMMconnector.
7.(Trainedtechnicianonly)Replacethesystemboard.
Microprocessorproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Theservergoesdirectlytothe
POSTEventViewerwhenitis
turnedon.
1.CorrectanyerrorsthatareindicatedbytheLCDsysteminformationdisplay
panel.
2.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.Toviewthemicroprocessor
information,runtheSetuputilityandselectSystemInformation➙System
Summary➙ProcessorDetails.
3.(Trainedtechnicianonly)Makesurethatmicroprocessor1isseatedcorrectly.
4.(Trainedtechnicianonly)Removemicroprocessor2andrestarttheserver.
5.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.(Trainedtechnicianonly)Microprocessor
b.(Trainedtechnicianonly)Systemboard
Monitorandvideoproblems
Somemonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethedocumentation
thatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.Ifyoucannotdiagnose
theproblem,callforservice.
Chapter3.Troubleshooting87