Lenovo x3650 M5 - Hypervisor Problems; Intermittent Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Agreenharddiskdriveactivity
LEDdoesnotaccurately
representtheactualstateof
theassociateddrive.
IfthegreenharddiskdriveactivityLEDdoesnotflashwhenthedriveisinuse,run
theDSAPrebootdiagnosticprogramstocollecterrorlogs(see“RunningtheDSA
Prebootdiagnosticprograms”onpage79
).
•Ifthereisaharddiskdriveerrorlog,replacetheaffectedharddiskdrive.
•Ifthereisnodiskdriveerrorlogerrorlog,replacetheaffectedbackplane.
Anyellowharddiskdrive
statusLEDdoesnotaccurately
representtheactualstateof
theassociateddrive.
1.IftheyellowharddiskdriveLEDandtheRAIDadaptersoftwaredonotindicate
thesamestatusforthedrive,completethefollowingsteps:
a.Turnofftheserver.
b.ReseattheSAS/SATAadapter.
c.Reseatthebackplanesignal/powercable.
d.Reseattheharddiskdrive.
e.TurnontheserverandobservetheactivityoftheharddiskdriveLEDs.
2.See“Problemdeterminationtips”onpage105.
Hypervisorproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Ifanoptionalembedded
hypervisorflashdeviceisnot
listedintheexpectedboot
order,doesnotappearinthe
listofbootdevices,orasimilar
problemhasoccurred.
1.Makesurethattheoptionalembeddedhypervisorflashdeviceisselectedon
thebootmanager<F12>SelectBootDeviceatstartup.
2.Makesurethattheembeddedhypervisorflashdeviceisseatedintheconnector
correctly(see“RemovingaUSBembeddedhypervisorflashdevice”onpage
246
and“ReplacingaUSBembeddedhypervisorflashdevice”onpage247).
3.Seethedocumentationthatcomeswiththeoptionalembeddedhypervisor
flashdeviceforsetupandconfigurationinformation.
4.Makesurethatothersoftwareworksontheserver.
Intermittentproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
84LenovoSystemx3650M5InstallationandServiceGuide