Lenovo x3650 M5 - Diagnostic Tools

•No:GotoStep2onpage69.
•Yes:Shutdownallfailingserversthatarerelatedtothecluster.GotoStep2onpage69.
Step2.Completethefollowingsteps:
a.CheckthepowersupplyLEDs(see“Power-supplyLEDs”onpage71).
b.Turnofftheserverandallexternaldevices.
c.Checkallinternalandexternaldevicesforcompatibilityathttp://www.lenovo.com/us/en/
serverproven/.
d.Checkallcablesandpowercords.
e.Setalldisplaycontrolstothemiddlepositions.
f.Turnonallexternaldevices.
g.Turnontheserver.Iftheserverdoesnotstart,see“Troubleshootingbysymptom”onpage81.
h.Checkthesystem-errorLEDontheoperatorinformationpanel.Ifitislit,checktheLCD
systeminformationdisplaypanel(see“LCDsysteminformationdisplaypanel”onpage21).
i.Checkforthefollowingresults:
•SuccessfulcompletionofPOST(see“POST”onpage77formoreinformation)
•Successfulcompletionofstartup,whichisindicatedbyareadabledisplayofthe
operating-systemdesktop
Step3.Isthereareadableimageonthemonitorscreen?
•No:Findthefailuresymptomin“Troubleshootingbysymptom”onpage81;ifnecessary,see
“Solvingundeterminedproblems”onpage104.
•Yes:RunDSA(see“RunningtheDSAPrebootdiagnosticprograms”onpage79
).
–IfDSAreportsanerror,followtheinstructionsinAppendixC“DSAdiagnostictestresults”
onpage1055.
–IfDSAdoesnotreportanerrorbutyoustillsuspectaproblem,see“Solvingundetermined
problems”onpage104.
Diagnostictools
Thesectionintroducesavailabletoolstohelpyoudiagnoseandsolvehardware-relatedproblems.
•LCDsysteminformationdisplaypanel
UseLCDsysteminformationdisplaypaneltodiagnosesystemerrorsquickly.
•Eventlogs
Theeventlogslisttheerrorcodesandmessagesthataregeneratedwhenanerrorisdetectedforthe
subsystemsIMM2,POST,DSA,andtheserverbaseboardmanagementcontroller.See“Eventlogs”on
page75formoreinformation.
•IntegratedmanagementmoduleII
TheintegratedmanagementmoduleII(IMM2)combinesserviceprocessorfunctions,videocontroller,
andremotepresenceandblue-screencapturefeaturesinasinglechip.TheIMMprovidesadvanced
service-processorcontrol,monitoring,andalertingfunction.Ifanenvironmentalconditionexceeds
athresholdorifasystemcomponentfails,theIMMlightsLEDstohelpyoudiagnosetheproblem,
recordstheerrorintheIMMeventlog,andalertsyoutotheproblem.Optionally,theIMMalsoprovidesa
virtualpresencecapabilityforremoteservermanagementcapabilities.TheIMMprovidesremoteserver
managementthroughthefollowingindustry-standardinterfaces:
–IntelligentPlatformManagementProtocol(IPMI)version2.0
Chapter3.Troubleshooting69