Lenovo x3650 M5 - Checkout Procedure; About the Checkout Procedure; Performing the Checkout Procedure

Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutthecheckoutprocedure
Beforeyouperformthecheckoutprocedurefordiagnosinghardwareproblems,reviewthefollowing
information.
•Readthesafetyinformationthatbeginsonpage“Safety”onpagev.
•DynamicSystemAnalysis(DSA)providestheprimarymethodsoftestingthemajorcomponentsofthe
server,suchasthesystemboard,Ethernetcontroller,keyboard,mouse(pointingdevice),serialports,and
harddiskdrives.Youcanalsousethemtotestsomeexternaldevices.Ifyouarenotsurewhethera
problemiscausedbythehardwareorbythesoftware,youcanusethediagnosticprogramstoconfirm
thatthehardwareisworkingcorrectly.
•WhenyourunDSA,asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,
correctthecauseofthefirsterrormessage.Theothererrormessagesusuallywillnotoccurthenext
timeyourunDSA.
Important:IfmultipleerrorcodesorLCDsysteminformationdisplaypanelindicateamicroprocessor
error,theerrormightbeinthemicroprocessororinthemicroprocessorsocket.See“Microprocessor
problems”onpage87
forinformationaboutdiagnosingmicroprocessorproblems.
•BeforeyourunDSA,youmustdeterminewhetherthefailingserverispartofasharedharddiskdrive
cluster(twoormoreserverssharingexternalstoragedevices).Ifitispartofacluster,youcanrunall
diagnosticprogramsexcepttheonesthattestthestorageunit(thatis,aharddiskdriveinthestorage
unit)orthestorageadapterthatisattachedtothestorageunit.Thefailingservermightbepartofa
clusterifanyofthefollowingconditionsistrue:
–Youhaveidentifiedthefailingserveraspartofacluster(twoormoreserverssharingexternalstorage
devices).
–Oneormoreexternalstorageunitsareattachedtothefailingserverandatleastoneoftheattached
storageunitsisalsoattachedtoanotherserverorunidentifiabledevice.
–Oneormoreserversarelocatednearthefailingserver.
Important:Iftheserverispartofasharedharddiskdrivecluster,runonetestatatime.Donotrun
anysuiteoftests,suchas“quick”or“normal”tests,becausethismightenabletheharddiskdrive
diagnostictests.
•IftheserverishaltedandaPOSTerrorcodeisdisplayed,seeAppendixB“UEFI/POSTdiagnostic
codes”onpage1031
.Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingby
symptom”onpage81
and“Solvingundeterminedproblems”onpage104.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage101,“Power
problems”onpage91,and“Power-supplyLEDs”onpage71.
•Forintermittentproblems,checktheeventlog;see“Eventlogs”onpage75
andAppendixC“DSA
diagnostictestresults”onpage1055.
Performingthecheckoutprocedure
Usethisinformationtoperformthecheckoutprocedure.
Toperformthecheckoutprocedure,completethefollowingsteps:
Step1.Istheserverpartofacluster?
68LenovoSystemx3650M5InstallationandServiceGuide