Lenovo x3650 M5 - Keyboard, Mouse, or USB-Device Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Aproblemoccursonly
occasionallyandisdifficultto
diagnose.
1.Makesurethat:
•Allcablesandcordsareconnectedsecurelytotherearoftheserverand
attacheddevices.
•Whentheserveristurnedon,airisflowingfromthefangrille.Ifthereis
noairflow,thefanisnotworking.Thiscancausetheservertooverheat
andshutdown.
2.Checkthesystem-errorlogorIMMeventlogs(see“Eventlogs”onpage75).
Theserverresets(restarts)
occasionally.
1.IftheresetoccursduringPOSTandthePOSTwatchdogtimerisenabled(click
SystemSettings➙Recovery➙SystemRecovery➙POSTWatchdogTimer
intheSetuputilitytoseethePOSTwatchdogsetting),makesurethatsufficient
timeisallowedinthewatchdogtimeoutvalue(POSTWatchdogTimer).Ifthe
servercontinuestoresetduringPOST,seeAppendixB“UEFI/POSTdiagnostic
codes”onpage1031andAppendixC“DSAdiagnostictestresults”onpage
1055
.
2.Ifneitherconditionapplies,checkthesystem-errorlogorIMMsystem-event
log(see“Eventlogs”onpage75).
Keyboard,mouse,orUSB-deviceproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Allorsomekeysonthe
keyboarddonotwork.
1.Makesurethat:
•Thekeyboardcableissecurelyconnected.
•Theserverandthemonitorareturnedon.
2.IfyouareusingaUSBkeyboard,runtheSetuputilityandenablekeyboardless
operation.
3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.
4.Replacethekeyboard.
ThemouseorUSB-device
doesnotwork.
1.Makesurethat:
•ThemouseorUSBdevicecableissecurelyconnectedtotheserver.
•ThemouseorUSBdevicedriversareinstalledcorrectly.
•Theserverandthemonitorareturnedon.
•ThemouseoptionisenabledintheSetuputility.
2.IfyouareusingaUSBmouseorUSBdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorUSBdevicefromthehubandconnectitdirectly
totheserver.
3.ReplacethemouseorUSB-device.
Chapter3.Troubleshooting85