Lenovo x3650 M5 - Page 95

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
3.IftheLEDislit,removethedrivefromthebay,wait45seconds,andreinsert
thedrive,makingsurethatthedriveassemblyconnectstotheharddiskdrive
backplane.
4.ObservetheassociatedgreenharddiskdriveactivityLEDandtheyellow
statusLED:
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisnotlit,the
driveisrecognizedbythecontrollerandisworkingcorrectly.RuntheDSA
diagnosticsprogramtodeterminewhetherthedriveisdetected.
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisflashing
slowly,thedriveisrecognizedbythecontrollerandisrebuilding.
•IfneitherLEDislitorflashing,checktheharddiskdrivebackplane(goto5
onpage83
).
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDislit,replace
thedrive.IftheactivityoftheLEDsremainsthesame,goto5onpage83.If
theactivityoftheLEDschanges,returnto2onpage83.
5.Makesurethattheharddiskdrivebackplaneiscorrectlyseated.Whenitis
correctlyseated,thedriveassembliescorrectlyconnecttothebackplane
withoutbowingorcausingmovementofthebackplane.
6.Reseatthebackplanepowercableandrepeatsteps2onpage83through4
onpage83
.
7.Reseatthebackplanesignalcableandrepeatsteps2onpage83through4
onpage83
.
8.Suspectthebackplanesignalcableorthebackplane:
•Iftheserverhashot-swapbays:
a.Replacetheaffectedbackplanesignalcable.
b.Replacetheaffectedbackplane.
9.See“Problemdeterminationtips”onpage105.
Multipleharddiskdrivesfail.
Makesurethattheharddiskdrive,SAS/SATAadapter,andserverdevicedrivers
andfirmwareareatthelatestlevel.
Important:Someclustersolutionsrequirespecificcodelevelsorcoordinatedcode
updates.Ifthedeviceispartofaclustersolution,verifythatthelatestlevelofcode
issupportedfortheclustersolutionbeforeyouupdatethecode.
Multipleharddiskdrivesare
offline.
1.Reviewthestoragesubsystemlogsforindicationsofproblemswithinthe
storagesubsystem,suchasbackplaneorcableproblems.
2.See“Problemdeterminationtips”onpage105.
Areplacementharddiskdrive
doesnotrebuild.
1.Makesurethattheharddiskdriveisrecognizedbytheadapter(thegreenhard
diskdriveactivityLEDisflashing).
2.ReviewtheSAS/SATAadapterdocumentationtodeterminethecorrect
configurationparametersandsettings.
Chapter3.Troubleshooting83