Analog phone line service check
Action Yes No
Step 1
a Turn o the printer.
b Disconnect the power cord.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the telephone line is properly connected to the
correct port on the fax card.
b Check if the telephone line is active.
Is the telephone line active?
Go to step 3. Check with your
service provider.
Step 3
Check the cables for proper connection and damage.
Are the cables properly connected and free of damage?
Contact the next
level of support.
Go to step 4.
Step 4
Replace only the damaged cable.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Network service check
Action Yes No
Step 1
a Turn o the printer.
b Disconnect the power cord.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the printer is properly connected to the network.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Contact your network administrator.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
3400-48x
Diagnostics and troubleshooting
133