ADF feed error service check
Action Yes No
Step 1
a Open the ADF door, and then remove the jammed paper.
b Make sure that the paper path is free of obstructions.
c Raise the ADF assembly, and then make sure that the scan area
is free of dust and obstructions.
d Make sure that the scanner paper setting matches the paper
loaded.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (ADF media present).
Does the sensor status change while toggling the sensor?
Go to step 5. Go to step 3.
Step 3
a Make sure that the paper present sensor actuator is properly
installed and free of damage.
b Make sure that the actuator is properly aligned with the sensor.
c Reseat all the cables on the controller board.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the ADF assembly. See
“ADF scanner and flatbed
scanner removal” on page 261.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the ADF paper present sensor flag for proper installation
and damage.
Is the sensor
flag
properly installed and free of damage?
Go to step 7. Go to step 6.
Step 6
Replace the ADF assembly. See
“ADF scanner and flatbed
scanner removal” on page 261.
Does the problem remain?
Go to step 7. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
173
To Next Page
Loading...
